How SuperHelpers handles your information.

Information we collect

When you register, search, shortlist, request verification, make payments, or contact support, we may collect details such as your name, mobile number, email address, location preferences, selected services, payment references, and profile or helper information submitted through the platform.

Consent

By registering on SuperHelpers or using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. Where required by law, you may withdraw your consent by contacting us, although this may affect our ability to provide certain services.

How we use information

• To create and manage user accounts.
• To show relevant helper profiles and service options.
• To process payments, verification requests, and support queries.
• To improve the reliability, safety, and usability of the platform.
• To contact you about your account, service requests, or important updates.

Sharing and third parties

• Payment service providers.
• Identity verification providers (if applicable).
• Communication providers such as SMS, email, or WhatsApp services.
• Government authorities where required by law.
• Service providers that help operate our platform.

Data retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will delete or anonymize it where reasonably practicable.

Data protection

We use reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, loss, or alteration. No online service can guarantee absolute security, but we work to keep your information handled responsibly.

Your choices

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your account and personal data, subject to legal obligations.
• Withdraw consent for processing your personal data where applicable.
• Contact us with privacy-related questions or concerns.

Children's privacy

SuperHelpers is intended for individuals who are legally permitted to use our services. We do not knowingly collect personal information from children where parental consent is required under applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date.

Platform role

SuperHelpers is an online platform that connects families and helpers. We are not the employer, employee, agent, or representative of any user. Any hiring, employment, payment, or contractual relationship is solely between the family and the helper.

Limitation of liability

SuperHelpers is not responsible for the actions, conduct, quality of work, disputes, payments, damages, or losses arising from interactions between users. Users are responsible for making their own hiring decisions and exercising appropriate caution.

Contact us

• Email: [email protected]
• Website: www.superhelpers.in